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Practice question 6 – 10 in the series.

6. Ohms is the basic unit of measurement for:
a. capacitors
b. voltage
c. current
d. resistors

7. When shipping a circuit board from one place to another, you should first place the board in a(n):
a. vinyl container
b. plastic foam container
c. shielded container
d. antistatic container

8. A customer complains because he has been on hold for so long. What should you do?
a. explain how busy you area
b. give him your direct number
c. tell him the best time to calls
d. apologize for the inconvenience

9. Which of the following statements about PC viruses is not true?
a. the PC is infected only if it boots (or attempts to boot) from an infected disk; or if it executes an infected program
b. viruses are not carried by PC data files
c. some viruses reside in boot sector files
d. the PC can not be infected by attempting to boot from a non-bootable floppy

10. A disgruntled customer is critical of the company that made his equipment, what so you do?
a. agree with him
b. quote statistics to the contrary
c. inquire as to why he feels that way and how you can help
d. tell him it is out of your hands

Answer below:

Answer:

6. d 7. d 8. d 9. d 10. c

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